Confusion at A+W- What a Pain!

I recently decided to sign up for various fan clubs and things such as that. Many times fan clubs of restaurants give away free stuff for your birthday or just coupons every so often, so if it's free, why not right??
Well, one of those clubs I Joined was for A+W. I thought itd be smart, and I was right. If you sign up for the A+W club you get a free small Float of Freeze. Well I was planning to get my free treat today (because it expires tomorrow) and so i headed out to A+W to use my coupon for a free freeze. I got there and it took a while to get to order, not many people there, she was just doing other things. Then when I was able to order I decided to order a Double Cheeseburger combo but see if they could just substitute the drink for the freeze and discount the price. This cashier did NOT get what I was saying and so she was confused and then she added it into the computer- the combo was 5.60 and then she added the freeze and it was like 6.50. I tried to explain what I wanted again, then she went to ask a manager about it, and that took a long time. Then she finally gets it but I have a feeling that she does not because she is saying that she will give me a float and the meal. I got fed up with her and so I just took it and it cost the same price as the meal, no big whoop, then when I go to get my order guess what is there, I just have the Burger and the Fries. The float has been sitting there, for a while...
so for me FREE dessert, I had to get a combo at the regular price, and they took away the regular drink that comes with the combo, and gave me my "Free" small dessert.
I guess what I should have said it I would like a Double Cheeseburger Combo
and then when she rang that up show the coupon and ask for a Freeze. Maybe that would have helped her not get confused.

This Blog is a place I can let of steam- its for all those A+W workers out there that read my blog. hehe.
To give them credit, I really do like A+W- the one in my hometown of Redmond is very good. But the one here in Salem is not very good. I would not recommend it to anyone in the Salem area.